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Category Archives: media
Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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How The World Became a Ball of Confusion
We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading
Posted in american values, change, culture, media, perceptions
Tagged America, change, culture
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CULTUREDUDE 