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Tag Archives: brand
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
2 Comments
Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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CULTURE RULES
The truth is culture happens regardless. Continue reading
Grocery Store Dilemma
In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading
Posted in culture, Customer Service, perceptions, workplace
Tagged brand, culture, Customer Service
7 Comments
One of Life’s Small Treasures – An Auto Mechanic You Can Trust!
I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading
Posted in Customer Service, perceptions
Tagged auto repairs, brand, car dealers, Customer Service, differentiation, review
1 Comment
Impressed at CVS
Memorable Customer Service Continue reading
Posted in american values, brand, culture, Customer Service, perceptions, workplace
Tagged brand, Customer Service, hourly employees
8 Comments
Quit Changing The Game
It’s been well documented that the Millennials don’t quite grasp what once was “America’s Favorite Pastime”. Too slow for this group with the speedy thumbs. Who wants to spend 3 hours at a baseball game (playing or watching) when there … Continue reading
My Donut Dilemma
I sometimes get obsessed with the strangest things. Since I’ve been living in north Texas I’m flabbergasted by the lack of differentiation within the donut shop segment. No doubt I am the only one who has a hang up on … Continue reading
Posted in brand, product differentiation, Uncategorized
Tagged advertising, brand, humor, marketing, product differentiation
1 Comment
Just Give the Guy a Plane!
As an advocate for great customer service I couldn’t pass up the opportunity to weigh in on the United Airlines travesty that occurred last week. I’ve traveled a fair amount over the years. I’ve experienced the proverbial bribe to vacate … Continue reading
Professional Courtesy – Optional or Necessary?
I sell for a living. In so many ways selling is like playing sports. When you make a sale it’s like winning a game. When you don’t make a sale it’s like losing a game. The major difference is there … Continue reading
Posted in Uncategorized
Tagged brand, cold calling, consumer, phone calls, professional courtesy, sales
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CULTUREDUDE 