Tag Archives: brand

One of Life’s Small Treasures – An Auto Mechanic You Can Trust!

I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading

Posted in Customer Service, perceptions | Tagged , , , , , | 1 Comment

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Quit Changing The Game

It’s been well documented that the Millennials don’t quite grasp what once was “America’s Favorite Pastime”. Too slow for this group with the speedy thumbs. Who wants to spend 3 hours at a baseball game (playing or watching) when there … Continue reading

Posted in Baseball, change, MLB, Uncategorized | Tagged , , , , | 1 Comment

My Donut Dilemma

I sometimes get obsessed with the strangest things.  Since I’ve been living in north Texas I’m flabbergasted by the lack of differentiation within the donut shop segment.   No doubt I am the only one who has a hang up on … Continue reading

Posted in brand, product differentiation, Uncategorized | Tagged , , , , | 1 Comment

Just Give the Guy a Plane!

As an advocate for great customer service I couldn’t pass up the opportunity to weigh in on the United Airlines travesty that occurred last week.  I’ve traveled a fair amount over the years. I’ve experienced the proverbial bribe to vacate … Continue reading

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Professional Courtesy – Optional or Necessary?

I sell for a living.  In so many ways selling is like playing sports.  When you make a sale it’s like winning a game.  When you don’t make a sale it’s like losing a game.  The major difference is there … Continue reading

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