Category Archives: brand

Flo Has Let Me Down

Posted on January 30, 2023 by Culturedude

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading →

Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process | Tagged , , | Leave a comment

Impressed at CVS

Posted on May 6, 2022 by Culturedude

Memorable Customer Service Continue reading →

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Dealership Deficiency

Posted on February 7, 2018 by Culturedude

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading →

Posted in brand, brand loyalty, Customer Service | 1 Comment

My Donut Dilemma

Posted on October 10, 2017 by Culturedude

I sometimes get obsessed with the strangest things.  Since I’ve been living in north Texas I’m flabbergasted by the lack of differentiation within the donut shop segment.   No doubt I am the only one who has a hang up on … Continue reading →

Posted in brand, product differentiation, Uncategorized | Tagged , , , , | 1 Comment