Category Archives: brand

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Dealership Deficiency

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading

Posted in brand, brand loyalty, Customer Service | 1 Comment

My Donut Dilemma

I sometimes get obsessed with the strangest things.  Since I’ve been living in north Texas I’m flabbergasted by the lack of differentiation within the donut shop segment.   No doubt I am the only one who has a hang up on … Continue reading

Posted in brand, product differentiation, Uncategorized | Tagged , , , , | 1 Comment