Category Archives: american values

Sometimes Good Guys Do Finish First

You don’t have to be a Yankees fan to appreciate this guy and what he does on and off the field. Continue reading

Posted in american values, Baseball, MLB, New York Yankees | Tagged , , , , , , | 1 Comment

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

The Fans Will Be The Biggest Losers

I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading

Posted in american values, golf | Tagged , , , | 6 Comments

Stop The Madness!

I promised myself I’d never blog about politics. I’m going to do my best to keep that promise today but I’m afraid there are no guarantees. Today is an exception. I’m an optimist and I prefer to express my thoughts … Continue reading

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Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Kind Words Do Make a Difference

I love to write. Whenever I have time, which hasn’t been often lately, I write about customer service, sports, and other stuff I think I know a little bit about.  Back in high school, I was one of only a … Continue reading

Posted in american values | 2 Comments

How Do We Get Out of This Mess?

My heart goes out to those who have lost loved ones due to this damn Corona Virus. I can’t even imagine the despair and suffering the victims and their families have had to endure. What about our healthcare workers?  Those … Continue reading

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