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Category Archives: american values
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
2 Comments
How The World Became a Ball of Confusion
We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading
Posted in american values, change, culture, media, perceptions
Tagged America, change, culture
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Sometimes Good Guys Do Finish First
You don’t have to be a Yankees fan to appreciate this guy and what he does on and off the field. Continue reading
Posted in american values, Baseball, MLB, New York Yankees
Tagged Baseball, MLB, MVP, New York Yankees, personal values, sports, triple crown
3 Comments
There’s More to a Smile Than We Think
Stop your search for the fountain of youth. Just smile more… Continue reading
Posted in american values, change, culture, Customer Service, perceptions, psychology
Tagged culture, Customer Service, hospitality, positivity, the benefits of smiling
3 Comments
The Fans Will Be The Biggest Losers
I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading
Stop The Madness!
I promised myself I’d never blog about politics. I’m going to do my best to keep that promise today but I’m afraid there are no guarantees. Today is an exception. I’m an optimist and I prefer to express my thoughts … Continue reading
Posted in american values
Tagged America, change, culture, Gun Control, Robb Elementary, Uvalde, Values
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Impressed at CVS
Memorable Customer Service Continue reading
Posted in american values, brand, culture, Customer Service, perceptions, workplace
Tagged brand, Customer Service, hourly employees
8 Comments
Kind Words Do Make a Difference
I love to write. Whenever I have time, which hasn’t been often lately, I write about customer service, sports, and other stuff I think I know a little bit about. Back in high school, I was one of only a … Continue reading
Posted in american values
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How Do We Get Out of This Mess?
My heart goes out to those who have lost loved ones due to this damn Corona Virus. I can’t even imagine the despair and suffering the victims and their families have had to endure. What about our healthcare workers? Those … Continue reading
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