Category Archives: culture

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

A Memorable Experience at the Tax Office

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading

Posted in change, culture, Customer Service, employee engagement, perceptions, Uncategorized | Leave a comment

A MEMO TO THE YANKEES BRASS

  MEMORANDUM To: Hal Steinbrenner From: Me cc: Brian Cashman Re: Signing Manny Machado Don’t do it! I want to preface all of this by saying Manny Machado is tremendously talented.  Here’s is why signing Machado or Bryce Harper (or … Continue reading

Posted in Baseball, culture, MLB, New York Yankees, talent management, team | Leave a comment