Category Archives: culture

The Evolution of the Self-Help Industry

Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading

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Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

How The World Became a Ball of Confusion

We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading

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CULTURE RULES

The truth is culture happens regardless. Continue reading

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Grocery Store Dilemma

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

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Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

A Memorable Experience at the Tax Office

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading

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A MEMO TO THE YANKEES BRASS

  MEMORANDUM To: Hal Steinbrenner From: Me cc: Brian Cashman Re: Signing Manny Machado Don’t do it! I want to preface all of this by saying Manny Machado is tremendously talented.  Here’s is why signing Machado or Bryce Harper (or … Continue reading

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