Recent Comments
Category Archives: culture
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
2 Comments
The Evolution of the Self-Help Industry
Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading
Posted in awareness, change, culture, education, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology, self-help
Leave a comment
Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
2 Comments
How The World Became a Ball of Confusion
We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading
Posted in american values, change, culture, media, perceptions
Tagged America, change, culture
Leave a comment
CULTURE RULES
The truth is culture happens regardless. Continue reading
Grocery Store Dilemma
In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading
Posted in culture, Customer Service, perceptions, workplace
Tagged brand, culture, Customer Service
7 Comments
There’s More to a Smile Than We Think
Stop your search for the fountain of youth. Just smile more… Continue reading
Posted in american values, change, culture, Customer Service, perceptions, psychology
Tagged culture, Customer Service, hospitality, positivity, the benefits of smiling
3 Comments
Impressed at CVS
Memorable Customer Service Continue reading
Posted in american values, brand, culture, Customer Service, perceptions, workplace
Tagged brand, Customer Service, hourly employees
8 Comments
A Memorable Experience at the Tax Office
Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading
A MEMO TO THE YANKEES BRASS
MEMORANDUM To: Hal Steinbrenner From: Me cc: Brian Cashman Re: Signing Manny Machado Don’t do it! I want to preface all of this by saying Manny Machado is tremendously talented. Here’s is why signing Machado or Bryce Harper (or … Continue reading
Posted in Baseball, culture, MLB, New York Yankees, talent management, team
Leave a comment
CULTUREDUDE 