Category Archives: process

Another Customer Service Opportunity Gone Awry

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 2 Comments

Flo Has Let Me Down

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading

Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process | Tagged , , | Leave a comment

Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments