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Tag Archives: Customer Service
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
2 Comments
Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
2 Comments
Grocery Store Dilemma
In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading
Posted in culture, Customer Service, perceptions, workplace
Tagged brand, culture, Customer Service
7 Comments
There’s More to a Smile Than We Think
Stop your search for the fountain of youth. Just smile more… Continue reading
Posted in american values, change, culture, Customer Service, perceptions, psychology
Tagged culture, Customer Service, hospitality, positivity, the benefits of smiling
3 Comments
One of Life’s Small Treasures – An Auto Mechanic You Can Trust!
I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading
Posted in Customer Service, perceptions
Tagged auto repairs, brand, car dealers, Customer Service, differentiation, review
1 Comment
Impressed at CVS
Memorable Customer Service Continue reading
Posted in american values, brand, culture, Customer Service, perceptions, workplace
Tagged brand, Customer Service, hourly employees
8 Comments
Is Dealership Repair Service Bad for the Brand?
I’m in love with my 2006 Honda Pilot! Several years ago, due to an unexpected happenstance with my 2002 Honda Element, I had no other choice but to invest in another mode of transportation. I was looking for a “Used” … Continue reading
Posted in Customer Service, Uncategorized
Tagged Amazon, auto repairs, cars, Customer Service, dealership, Honda, YouTube
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A True Service Hero!
It’s not every day you get to be in the presence of a true service hero. Susan and I had that pleasure last evening. We are enjoying a few days in the Texas Hill Country residing at Serenity Farmhouse Inn … Continue reading
Saved by The Omelet Guy
First of many brief blogs on customer service Continue reading
Posted in Customer Service
Tagged Customer Service, hospitality, hourly employees, restaurants
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CULTUREDUDE 