Category Archives: brand loyalty

Flo Has Let Me Down

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading

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Dealership Deficiency

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading

Posted in brand, brand loyalty, Customer Service | 1 Comment