Category Archives: brand loyalty

Another Customer Service Opportunity Gone Awry

Posted on March 29, 2023 by Culturedude

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading →

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 2 Comments

Flo Has Let Me Down

Posted on January 30, 2023 by Culturedude

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading →

Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process | Tagged , , | Leave a comment

Dealership Deficiency

Posted on February 7, 2018 by Culturedude

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading →

Posted in brand, brand loyalty, Customer Service | 1 Comment