Category Archives: Business

Flo Has Let Me Down

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading

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Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

Skills Are Skills

There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading

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