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Category Archives: Business
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
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Putting Fear in Perspective
Fear is Kryptonite to a Great Idea Continue reading
Posted in awareness, Business, Business Leadership, change, decision making, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology
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Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
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Skills Are Skills
There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading
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