Category Archives: Customer Service

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

One of Life’s Small Treasures – An Auto Mechanic You Can Trust!

I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading

Posted in Customer Service, perceptions | Tagged , , , , , | 1 Comment

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

A Memorable Experience at the Tax Office

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading

Posted in change, culture, Customer Service, employee engagement, perceptions, Uncategorized | Leave a comment

Dealership Deficiency

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading

Posted in brand, brand loyalty, Customer Service | 1 Comment

Ritz on the Rhine

I’m not a world traveler.  Nor do I specialize in writing reviews about cruises and European vacations.  I am however someone who appreciates customer service that exceeds expectations especially in the hospitality industry.  About a year ago my brother-in-law suggested … Continue reading

Posted in Business Leadership, Customer Service, employee engagement, workplace | Tagged | 1 Comment

If it’s Good for the Goose Why Wouldn’t it be Good for the Gander?

Why do organizations include pre-hire assessment in their process for some positions and not for others?  I was first introduced to the assessment process about 15 years ago when we were doing a lot of hiring at Thomas & King … Continue reading

Posted in assessment, Business Leadership, Customer Service, employee engagement, Human Resources, talent management, Uncategorized | Tagged , , , | 1 Comment

GOLFERS ARE CUSTOMERS TOO!

  I just returned from the 31st Annual Bunko Invitational Golf Tournament.  An event that has occurred every year for 31 years without a misstep.  It’s been held at a variety of venues and we’ve experienced the gamut when it … Continue reading

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Just Give the Guy a Plane!

As an advocate for great customer service I couldn’t pass up the opportunity to weigh in on the United Airlines travesty that occurred last week.  I’ve traveled a fair amount over the years. I’ve experienced the proverbial bribe to vacate … Continue reading

Posted in Customer Service, Uncategorized | Tagged , , | 1 Comment

Is Dealership Repair Service Bad for the Brand?

I’m in love with my 2006 Honda Pilot!  Several years ago, due to an unexpected happenstance with my 2002 Honda Element, I had no other choice but to invest in another mode of transportation.  I was looking for a “Used” … Continue reading

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