Category Archives: Customer Service

Another Customer Service Opportunity Gone Awry

Posted on March 29, 2023 by Culturedude

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading →

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 2 Comments

Flo Has Let Me Down

Posted on January 30, 2023 by Culturedude

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading →

Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process | Tagged , , | Leave a comment

Customer Service Woes at Walmart

Posted on January 6, 2023 by Culturedude

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading →

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

Grocery Store Dilemma

Posted on October 19, 2022 by Culturedude

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading →

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

There’s More to a Smile Than We Think

Posted on July 30, 2022 by Culturedude

Stop your search for the fountain of youth. Just smile more… Continue reading →

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

One of Life’s Small Treasures – An Auto Mechanic You Can Trust!

Posted on July 1, 2022 by Culturedude

I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading →

Posted in Customer Service, perceptions | Tagged , , , , , | 1 Comment

Impressed at CVS

Posted on May 6, 2022 by Culturedude

Memorable Customer Service Continue reading →

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

A Memorable Experience at the Tax Office

Posted on February 15, 2022 by Culturedude

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading →

Posted in change, culture, Customer Service, employee engagement, perceptions, Uncategorized | Leave a comment

Dealership Deficiency

Posted on February 7, 2018 by Culturedude

I love my 2006 Honda Pilot. It’s roomy, reliable and paid for! The perfect car for me. Recently I received an over-sized postcard in the mail notifying me of a recall. Apparently the air bag inflator was faulty and, by … Continue reading →

Posted in brand, brand loyalty, Customer Service | 1 Comment

Ritz on the Rhine

Posted on August 15, 2017 by Culturedude

I’m not a world traveler.  Nor do I specialize in writing reviews about cruises and European vacations.  I am however someone who appreciates customer service that exceeds expectations especially in the hospitality industry.  About a year ago my brother-in-law suggested … Continue reading →

Posted in Business Leadership, Customer Service, employee engagement, workplace | Tagged | 1 Comment