Category Archives: perceptions

Flo Has Let Me Down

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading

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The Evolution of the Self-Help Industry

Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading

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How The World Became a Ball of Confusion

We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading

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Grocery Store Dilemma

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

Is it Too Late to Change?

It’s never too late to change Continue reading

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One of Life’s Small Treasures – An Auto Mechanic You Can Trust!

I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading

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Impressed at CVS

Memorable Customer Service Continue reading

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A Memorable Experience at the Tax Office

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading

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Days Of the Week – Perception or Reality?

When I think about the days of the week, I can’t help but harken back to a one hit wonder — “Friday On My Mind” that soared to the top of the charts in 1966. (Originally sung by an Australian … Continue reading

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