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Category Archives: perceptions
Another Customer Service Opportunity Gone Awry
Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading
Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process
Tagged brand, culture, Customer Service
2 Comments
Putting Fear in Perspective
Fear is Kryptonite to a Great Idea Continue reading
Posted in awareness, Business, Business Leadership, change, decision making, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology
2 Comments
Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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The Evolution of the Self-Help Industry
Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading
Posted in awareness, change, culture, education, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology, self-help
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How The World Became a Ball of Confusion
We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading
Posted in american values, change, culture, media, perceptions
Tagged America, change, culture
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Grocery Store Dilemma
In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading
Posted in culture, Customer Service, perceptions, workplace
Tagged brand, culture, Customer Service
7 Comments
There’s More to a Smile Than We Think
Stop your search for the fountain of youth. Just smile more… Continue reading
Posted in american values, change, culture, Customer Service, perceptions, psychology
Tagged culture, Customer Service, hospitality, positivity, the benefits of smiling
3 Comments
Is it Too Late to Change?
It’s never too late to change Continue reading
Posted in change, education, perceptions, psychology
Tagged brain, change, false perceptions, neuroplasticity, positive psychology
5 Comments
One of Life’s Small Treasures – An Auto Mechanic You Can Trust!
I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading
Posted in Customer Service, perceptions
Tagged auto repairs, brand, car dealers, Customer Service, differentiation, review
1 Comment
Impressed at CVS
Memorable Customer Service Continue reading
Posted in american values, brand, culture, Customer Service, perceptions, workplace
Tagged brand, Customer Service, hourly employees
8 Comments
CULTUREDUDE 