Tag Archives: culture

Another Customer Service Opportunity Gone Awry

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 2 Comments

Managers Tell, Leaders Ask

Telling is so much easier. It’s faster and more efficient. Asking takes time, and time is money. I’m on a schedule; I need to get things done. I don’t have time to answer questions! In my experience, this is the … Continue reading

Posted in Business Leadership, Uncategorized | Tagged , , , | 1 Comment

Putting Fear in Perspective

Fear is Kryptonite to a Great Idea Continue reading

Posted in awareness, Business, Business Leadership, change, decision making, perceptions, psychology | Tagged , , , | 2 Comments

The Evolution of the Self-Help Industry

Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading

Posted in awareness, change, culture, education, perceptions, psychology | Tagged , , , , | Leave a comment

Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

How The World Became a Ball of Confusion

We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading

Posted in american values, change, culture, media, perceptions | Tagged , , | Leave a comment

CULTURE RULES

The truth is culture happens regardless. Continue reading

Posted in culture | Tagged , , | 5 Comments

Grocery Store Dilemma

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

The Fans Will Be The Biggest Losers

I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading

Posted in american values, golf | Tagged , , , | 6 Comments