Tag Archives: culture

The Evolution of the Self-Help Industry

Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading

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Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

How The World Became a Ball of Confusion

We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading

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CULTURE RULES

The truth is culture happens regardless. Continue reading

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Grocery Store Dilemma

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

There’s More to a Smile Than We Think

Stop your search for the fountain of youth. Just smile more… Continue reading

Posted in american values, change, culture, Customer Service, perceptions, psychology | Tagged , , , , | 3 Comments

The Fans Will Be The Biggest Losers

I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading

Posted in american values, golf | Tagged , , , | 6 Comments

Stop The Madness!

I promised myself I’d never blog about politics. I’m going to do my best to keep that promise today but I’m afraid there are no guarantees. Today is an exception. I’m an optimist and I prefer to express my thoughts … Continue reading

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Skills Are Skills

There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading

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If it’s Good for the Goose Why Wouldn’t it be Good for the Gander?

Why do organizations include pre-hire assessment in their process for some positions and not for others?  I was first introduced to the assessment process about 15 years ago when we were doing a lot of hiring at Thomas & King … Continue reading

Posted in assessment, Business Leadership, Customer Service, employee engagement, Human Resources, talent management, Uncategorized | Tagged , , , | 1 Comment