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Tag Archives: culture
The Evolution of the Self-Help Industry
Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading
Posted in awareness, change, culture, education, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology, self-help
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Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
2 Comments
How The World Became a Ball of Confusion
We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading
Posted in american values, change, culture, media, perceptions
Tagged America, change, culture
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CULTURE RULES
The truth is culture happens regardless. Continue reading
Grocery Store Dilemma
In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading
Posted in culture, Customer Service, perceptions, workplace
Tagged brand, culture, Customer Service
7 Comments
There’s More to a Smile Than We Think
Stop your search for the fountain of youth. Just smile more… Continue reading
Posted in american values, change, culture, Customer Service, perceptions, psychology
Tagged culture, Customer Service, hospitality, positivity, the benefits of smiling
3 Comments
The Fans Will Be The Biggest Losers
I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading
Stop The Madness!
I promised myself I’d never blog about politics. I’m going to do my best to keep that promise today but I’m afraid there are no guarantees. Today is an exception. I’m an optimist and I prefer to express my thoughts … Continue reading
Posted in american values
Tagged America, change, culture, Gun Control, Robb Elementary, Uvalde, Values
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Skills Are Skills
There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading
If it’s Good for the Goose Why Wouldn’t it be Good for the Gander?
Why do organizations include pre-hire assessment in their process for some positions and not for others? I was first introduced to the assessment process about 15 years ago when we were doing a lot of hiring at Thomas & King … Continue reading