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Category Archives: employee engagement
A Memorable Experience at the Tax Office
Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading
Ritz on the Rhine
I’m not a world traveler. Nor do I specialize in writing reviews about cruises and European vacations. I am however someone who appreciates customer service that exceeds expectations especially in the hospitality industry. About a year ago my brother-in-law suggested … Continue reading
Posted in Business Leadership, Customer Service, employee engagement, workplace
Tagged cruise
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If it’s Good for the Goose Why Wouldn’t it be Good for the Gander?
Why do organizations include pre-hire assessment in their process for some positions and not for others? I was first introduced to the assessment process about 15 years ago when we were doing a lot of hiring at Thomas & King … Continue reading
THE WHOLE PERSON COMES TO WORK
My wife, Susan is brilliant! I definitely “out kicked my coverage!” She’s a voracious reader and researcher. If you have an unidentified rash (for the record I haven’t had one), she’s going to get online and put Google through its … Continue reading
Posted in Business Leadership, employee engagement, Human Resources
Tagged engagement
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CULTUREDUDE 