Category Archives: workplace

Customer Service Woes at Walmart

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

Grocery Store Dilemma

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Ritz on the Rhine

I’m not a world traveler.  Nor do I specialize in writing reviews about cruises and European vacations.  I am however someone who appreciates customer service that exceeds expectations especially in the hospitality industry.  About a year ago my brother-in-law suggested … Continue reading

Posted in Business Leadership, Customer Service, employee engagement, workplace | Tagged | 1 Comment

Thirty Years and a Gold Watch – Forget It!

If you are a Millennial and you’re thinking “30 years and a gold watch”, think again. I read this morning, that the average tenure in a job is now 2.8 years. Are you kidding me? Don’t under estimate this new … Continue reading

Posted in Business Leadership, education, entrepreneur, Millennials, workplace | 2 Comments