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Managers Tell, Leaders Ask
Telling is so much easier. It’s faster and more efficient. Asking takes time, and time is money. I’m on a schedule; I need to get things done. I don’t have time to answer questions! In my experience, this is the … Continue reading
Posted in Business Leadership, Uncategorized
Tagged change, culture, leadership and development, training
1 Comment
Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
2 Comments
A Memorable Experience at the Tax Office
Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading
That Little Voice in Our Heads
I had an easy childhood, growing up in suburbia at a time when suburbia was the ultimate setting for a middle class family. My Dad, like many fathers in our neighborhood, commuted into NYC on the Erie Lackawanna, leaving the … Continue reading
Is the Lombardi Trophy Coming Home?
I have literally been in love with the Green Bay Packers for as long as I can remember. I am not sure I can recite the starting line ups from the Lombardi Era; however, I know I can come darn … Continue reading
Unexpected Gift
Dear Social Media Friends, Associates & Contacts, Have you ever received a gift out of the blue; something you weren’t expecting? It happened to me this summer. I still receive alerts for job openings left over from past job searches. … Continue reading
Posted in Uncategorized
1 Comment
Big Shoes To Fill in Titletown
I’m sick. Still in a state of disbelief. Mike McCarthy is no longer the Head Coach of The Green Bay Packers. In my opinion, Coach McCarthy was the most underrated Head Coach in the NFL. During his 13 years in … Continue reading
Posted in Uncategorized
3 Comments
Days Of the Week – Perception or Reality?
When I think about the days of the week, I can’t help but harken back to a one hit wonder — “Friday On My Mind” that soared to the top of the charts in 1966. (Originally sung by an Australian … Continue reading
Quit Changing The Game
It’s been well documented that the Millennials don’t quite grasp what once was “America’s Favorite Pastime”. Too slow for this group with the speedy thumbs. Who wants to spend 3 hours at a baseball game (playing or watching) when there … Continue reading
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