Tag Archives: training

Managers Tell, Leaders Ask

Telling is so much easier. It’s faster and more efficient. Asking takes time, and time is money. I’m on a schedule; I need to get things done. I don’t have time to answer questions! In my experience, this is the … Continue reading

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Skills Are Skills

There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading

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Just Give the Guy a Plane!

As an advocate for great customer service I couldn’t pass up the opportunity to weigh in on the United Airlines travesty that occurred last week.  I’ve traveled a fair amount over the years. I’ve experienced the proverbial bribe to vacate … Continue reading

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Where Are You Spending Your Time?

  From 2007 to 2009 the U.S. was mired in the longest and deepest recession of the post-World War II era.  It featured the largest decline in output, consumption and investment, and the largest increase in unemployment of any post-war … Continue reading

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