Category Archives: Customer Service

Is Dealership Repair Service Bad for the Brand?

I’m in love with my 2006 Honda Pilot!  Several years ago, due to an unexpected happenstance with my 2002 Honda Element, I had no other choice but to invest in another mode of transportation.  I was looking for a “Used” … Continue reading

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Airlines Guilty of Bogus Slogans?

You’ve heard all of them: Delta – We love to fly and it shows American – Something special in the air United – Fly the friendly skies In my opinion these were, and still are, empty promises.  Lip service or … Continue reading

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A True Service Hero!

It’s not every day you get to be in the presence of a true service hero.  Susan and I had that pleasure last evening.  We are enjoying a few days in the Texas Hill Country residing at  Serenity Farmhouse Inn … Continue reading

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It’s All About the Fries!

I used to love McDonald’s french fries. While I am now an infrequent patron of the Golden Arches I still crave the fries.  I have tremendous respect for McDonald’s! Most would agree it is an American icon. Just like General … Continue reading

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Saved by The Omelet Guy

First of many brief blogs on customer service Continue reading

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