Author Archives: Culturedude

About Culturedude

President of The Jeff and Bryce Fan Club, head cheerleader for my wife, Susan, lucky devoted brother of Beth and Barbara, perennial pal of the Bunko Squad, passionate customer service advocate, forever loyal fan of the Yankees, Packers, Buckeyes and Wildcats. favorite pastimes: writing, public speaking, golf, cartooning, reading, playing and blogging!

One of Life’s Small Treasures – An Auto Mechanic You Can Trust!

I drive a 2013 Hyundai Santa Fe Sport (SUV). I think Hyundai manufactures a reliable vehicle that is an excellent value. I purchased this one from a used car lot when my 2006 Honda Pilot crapped out a couple of … Continue reading

Posted in Customer Service, perceptions | Tagged , , , , , | 1 Comment

The Fans Will Be The Biggest Losers

I heard a faint creaking sound in the distance last Thursday. It was Arnold Palmer rolling over in his casket. This occurred right around the same time the first pairing teed off, at the LIV Golf Tour event at Centurion … Continue reading

Posted in american values, golf | Tagged , , , | 6 Comments

Stop The Madness!

I promised myself I’d never blog about politics. I’m going to do my best to keep that promise today but I’m afraid there are no guarantees. Today is an exception. I’m an optimist and I prefer to express my thoughts … Continue reading

Posted in american values | Tagged , , , , , , | Leave a comment

Skills Are Skills

There’s been dramatic shift in the dynamics of the workforce which has made it necessary for business leaders to break out of an old paradigm. Continue reading

Posted in Business | Tagged , , , , , , , , | Leave a comment

Impressed at CVS

Memorable Customer Service Continue reading

Posted in american values, brand, culture, Customer Service, perceptions, workplace | Tagged , , | 8 Comments

Why Meditation?

If someone had approached me 20 years ago and told me that there’s value in meditating for just 15 minutes each day, I would have scoffed at the thought. I can picture myself hastily walking away, wondering what cult this … Continue reading

Posted in psychology | Tagged , | 2 Comments

A Memorable Experience at the Tax Office

Can you say oxymoron? Sure, I knew you could. I’ve had plenty of memorable experiences with government-run entities — 100% of which were negative. Let’s face it there’s little joy in these necessary workplaces. The “customers” who visit are more … Continue reading

Posted in change, culture, Customer Service, employee engagement, perceptions, Uncategorized | Leave a comment

That Little Voice in Our Heads

I had an easy childhood, growing up in suburbia at a time when suburbia was the ultimate setting for a middle class family. My Dad, like many fathers in our neighborhood, commuted into NYC on the Erie Lackawanna, leaving the … Continue reading

Posted in Uncategorized | Tagged , , , | 8 Comments

Tis the Season…

Written the week before Christmas 2021… It starts sometime after Thanksgiving when we say to ourselves, “I can’t believe Christmas is right around the corner!” More often, than not it is expressed with a feeling of anxiety and in some … Continue reading

Posted in Holidays | 2 Comments

Kind Words Do Make a Difference

I love to write. Whenever I have time, which hasn’t been often lately, I write about customer service, sports, and other stuff I think I know a little bit about.  Back in high school, I was one of only a … Continue reading

Posted in american values | 2 Comments