Author Archives: Culturedude

About Culturedude

President of The Jeff and Bryce Fan Club, head cheerleader for my wife, Susan, lucky devoted brother of Beth and Barbara, perennial pal of the Bunko Squad, passionate customer service advocate, forever loyal fan of the Yankees, Packers, Buckeyes and Wildcats. favorite pastimes: writing, public speaking, golf, cartooning, reading, playing and blogging!

Another Customer Service Opportunity Gone Awry

Posted on March 29, 2023 by Culturedude

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading →

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 1 Comment

Managers Tell, Leaders Ask

Posted on March 7, 2023 by Culturedude

Telling is so much easier. It’s faster and more efficient. Asking takes time, and time is money. I’m on a schedule; I need to get things done. I don’t have time to answer questions! In my experience, this is the … Continue reading →

Posted in Business Leadership, Uncategorized | Tagged , , , | 1 Comment

Putting Fear in Perspective

Posted on February 16, 2023 by Culturedude

Fear is Kryptonite to a Great Idea Continue reading →

Posted in awareness, Business, Business Leadership, change, decision making, perceptions, psychology | Tagged , , , | 1 Comment

Flo Has Let Me Down

Posted on January 30, 2023 by Culturedude

It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading →

Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process | Tagged , , | Leave a comment

The Evolution of the Self-Help Industry

Posted on January 23, 2023 by Culturedude

Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading →

Posted in awareness, change, culture, education, perceptions, psychology | Tagged , , , , | Leave a comment

Customer Service Woes at Walmart

Posted on January 6, 2023 by Culturedude

Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading →

Posted in Business, culture, Customer Service, process, Uncategorized, workplace | Tagged , | 2 Comments

How The World Became a Ball of Confusion

Posted on December 28, 2022 by Culturedude

We are a confused nation. We are on information overload, and we are not sure what is fact and what is fiction. What can we do about it? Continue reading →

Posted in american values, change, culture, media, perceptions | Tagged , , | Leave a comment

CULTURE RULES

Posted on November 21, 2022 by Culturedude

The truth is culture happens regardless. Continue reading →

Posted in culture | Tagged , , | 5 Comments

Grocery Store Dilemma

Posted on October 19, 2022 by Culturedude

In my experience, customer service is virtually nonexistent in most grocery store chains. Am I the only one who finds this unacceptable? Continue reading →

Posted in culture, Customer Service, perceptions, workplace | Tagged , , | 7 Comments

Sometimes Good Guys Do Finish First

Posted on September 30, 2022 by Culturedude

You don’t have to be a Yankees fan to appreciate this guy and what he does on and off the field. Continue reading →

Posted in american values, Baseball, MLB, New York Yankees | Tagged , , , , , , | 3 Comments