Monthly Archives: March 2023

Another Customer Service Opportunity Gone Awry

Posted on March 29, 2023 by Culturedude

Would a customer service experience like the one described in this blog make you think twice about booking a vacation at this well known resort? Continue reading →

Posted in american values, brand loyalty, Business, culture, Customer Service, perceptions, process | Tagged , , | 1 Comment

Managers Tell, Leaders Ask

Posted on March 7, 2023 by Culturedude

Telling is so much easier. It’s faster and more efficient. Asking takes time, and time is money. I’m on a schedule; I need to get things done. I don’t have time to answer questions! In my experience, this is the … Continue reading →

Posted in Business Leadership, Uncategorized | Tagged , , , | 1 Comment