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Monthly Archives: January 2023
Flo Has Let Me Down
It’s not due to a lack of desire. Even the biggest and best screw up the customer service experience. Even Flo can have a bad day! Continue reading
Posted in brand, brand loyalty, Business, Customer Service, insurance, media, perceptions, process
Tagged brand, Customer Service, insurance company
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The Evolution of the Self-Help Industry
Have you ever noticed that short, simple sayings are often the most powerful and memorable? I remember my Grandmother used to say, “You can if you think you can.” I’m unsure if she realized how insightful this was when she … Continue reading
Posted in awareness, change, culture, education, perceptions, psychology
Tagged change, culture, leadership and development, positive psychology, self-help
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Customer Service Woes at Walmart
Have you ever been in a situation where process gets in the way of customer service? This article is written for those who provide service and those who have experienced something similar. Continue reading
Posted in Business, culture, Customer Service, process, Uncategorized, workplace
Tagged culture, Customer Service
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CULTUREDUDE 